Policies

Return Policy

Our Return Policy

We want you to feel completely confident in your purchase of healing crystals. If for any reason you’re not fully satisfied, you may return your order within 7 days of receiving it for a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • Items must be in their original condition and packaging.

  • Hygiene-sensitive items such as candles or smudging herbs (e.g. sage), returns are not accepted once the product has been used or opened, in accordance with Article 16(e) of Directive 2011/83/EU on consumer rights.

  • Shipping fees are non-refundable.

  • For exchanges, please include your order number and contact details.

To initiate a return, please email us at hello@sanctumofstones.com within 7 days of receiving your item.

Once we’ve received and inspected your return, we will process your refund or exchange within 5 business days.

Non-Returnable Items

  • Gift Cards

  • Hygiene-sensitive items such as candles or smudging herbs (e.g. sage), returns are not accepted once the product has been used or opened

Privacy Policy

Last updated: January 3, 2024

This Privacy Policy explains how Sanctum of Stones ("we", "us", or "our") collects, uses, and protects your personal data when you use our website https://sanctumofstones.com.

By using our services, you agree to the collection and use of information in accordance with this policy.

What We Collect

We may collect:

  • Your name, email address, phone number, and shipping details.

  • Usage data such as IP address, browser type, and pages visited.

  • Device information (e.g., mobile type, operating system, unique identifiers).

  • Cookies and similar tracking technologies.

How We Use Your Data

We use your personal data to:

  • Provide, maintain, and improve our website and services.

  • Manage your account and fulfill orders.

  • Contact you regarding your purchase or send updates (if you opted in).

  • Analyze usage trends to enhance user experience.

  • Comply with legal obligations.

Sharing Your Information

We may share your information with:

  • Trusted service providers for payment processing, delivery, and analytics.

  • Affiliates and business partners (under strict privacy obligations).

  • Legal authorities, if required by law.

  • Buyers or partners in case of a business transfer.

We never sell your personal data.

Data Retention

We retain your data only as long as necessary for the purposes above or as required by law.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent to marketing communications at any time.

  • Request the deletion of your account and personal data.

Security

We take appropriate security measures, but no system is 100% secure. We encourage safe online practices and password protection.

Children's Privacy

Our services are not intended for anyone under the age of 13. We do not knowingly collect data from children.

External Links

We are not responsible for the privacy practices of third-party websites linked on our site.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. If we make significant changes, we’ll notify you via email or through our site.

For questions, contact us at hello@sanctumofstones.com.